Return & Refund Policy

Last Updated: June 2026

At Crown Trail, customer satisfaction is our top priority. We strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely satisfied, we offer a straightforward return and refund process.

Eligibility for Returns

We offer free returns within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be returned within 30 days after delivery.

• Be unused, unworn, and in its original condition.

• Include all original tags, packaging, and accessories.

• Not show signs of misuse, damage, or alteration.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items may not be eligible for return:

• Personalized or custom-made products.

• Items damaged through misuse or improper care.

• Products returned without original packaging.

• Items returned after the 30-day return window.

Return Process

To initiate a return, please contact us at:

Email: support@crowntrail.store

Please provide:

• Your order number.

• The item(s) you wish to return.

• A brief explanation of the reason for the return.

Our support team will provide return instructions and any necessary shipping information.

Free Return Shipping

Crown Trail provides free return shipping for eligible returns approved within the applicable return period.

Customers should not send items back without receiving return authorization from our support team.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method used during checkout.

Refund processing times may vary depending on your payment provider but generally take between 5–10 business days after approval.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We may request photographs of the item and packaging to assist with our review.

Upon verification, we will provide a replacement, exchange, or full refund at no additional cost.

Order Cancellations

Orders may be canceled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, customers may request a return after delivery according to this policy.

Contact Information

Crown Trail

Website: https://crowntrail.store

Address:
4662 Todd St
Vancouver, BC V5R 3P8
Canada

Phone: (604) 868-8781

Email: support@crowntrail.store